You can return the goods within one month of receipt. The costs for the return have to payed by you.
To return or exchange an item, please follow the steps below:
Write us a mail with the order number and the item(s) you would like to return or exchange.
Please put the return recipe, which you get from us, and the item(s) in their original packaging into a package and send it to the following address:
Second Wave Surfing
Eisenhardt & Schmidt GbR
80797 Munich, Germany
Please understand that we cannot make refunds if shipments are lost without tracking.
Once we have received your return, we will review it and arrange for the refund to be made. We will immediately refund all payments we have received from you, including delivery charges. We will endeavor to process all returns as quickly as possible.
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
Right to cancel
You have the right to cancel this contract within 1 month without giving any reason.
The cancellation period will expire after 1 month from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (Second Wave Surfing, Robin Eisenhardt & Michael Schmidt GbR, Lothstr. 72, 80797 Munich, Germany, Tel.: +49-176-69019542, E-Mail: firstname.lastname@example.org) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
- Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
- Please do not return the goods freight forward.
- Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.
If you wish to cancel this contract, please complete and submit this form.
Second Wave Surfing Robin Eisenhardt & Michael Schmidt GbR
I/We () hereby give notice that I/We () cancel my/our () contract of sale of the following goods () /for the supply of the following service (*),
Ordered on () **____** / received on () ****__****
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate