second wave surfing logo
surfer putting on leash

FAQ

products

I broke / lost one of my fins. Do you sell center fins or side fins separately?

We do not sell individual surfboard fins (except for SUP single fins as they come this way). You can buy our fins in a set of two, three or four, depending on your fin setup. However, sometimes we have separate fins in our warehouse which are part of incomplete sets. Simply contact us and we will check what we have available.

Which fin size is the best for me - small, medium or large?

Surfboard fins come in different sizes and shapes to suit your personal surfing style. For the most common thruster fin setup with three fins, you can choose between small, medium and large fins. Bigger fins equal more hold, as more surface area is in contact with the water. Smaller ones create a “looser” feel. If you are in between sizes, you should consider the type and size of waves and the board you will be surfing. We recommend the following sizes;

finSize

The fins do not fit into my surfboard

The process to build a surfboard is a craft and there are sometimes smaller tolerances between the different fin setups and surfboard shapes. This can occur for boards with separate FCS I plugs for each fin tab, since they are positioned in the surfboard using a template fin that could deviate from the standard. For FCS I Sana, Future or FCS II plugs this issue should not occur. If you find that your fin does not fit, you can of course return your fin and we would be happy to try and help find you something better for your board!

What is the difference between nylon, fiberglass and honeycomb fins?

The main difference (between the commonly used materials nylon and fiberglass) is the resulting flexibility or stiffness of the fin. Nylon fins are the most common found and are an affordable option for beginners or river surfing. We offer two types of nylon fins; super flex and moderate stiffness. Our super flex fins are very flexible and feel rubbery to the touch. They are extremely durable and are very unlikely to break or break your fin plug. The tradeoff for durability is that, as they are flexible, they offer less support. However, they perfectly suited for beginners and for making turns with a larger radius. Our modern stiffness fins (the surf essential line) will give you more response during turn. While stiffer fins in general are more likely to break, our fins are designed to break above the tab so not to destroy the fin plug. Fiberglass fins are made of fiberglass tissue filled with resin. They are stiffer than the nylon fins and give the opportunity for sharp cutbacks and speed generation. The fiberglass fins are bit heavier than nylon fins. Honeycomb fiberglass fins are a lightweight version of the fiberglass fins with a honeycomb core.

What different fin setups exist?

Single Fin | Thruster | Quad

When should I use surf wax?

Surf wax is used for getting a grip on the slippery surfboard surface. One bar usually coats a complete longboard with 10-12 ft. Depending on the water temperature different wax mixtures should be used: • Grip-Bee is the extra grippy cold water wax (58°F / 14°C and below). This wax is perfect for cold-water river and wake surfing. • Hana Hou is the tropical wax (70°F / 21°C and warmer). This wax can also be used as a base coat in cooler temp water.

shipping

Do you have a physical shop where I can pick up products?

We do not have a physical shop at this time, however if you live in Munich and don't want to wait for shipping for your order, we are happy to meet with you! Contact us to schedule a time to meet up!

I made a mistake in my email address/shipping address, how can I correct it?

No worries, simply contact us as soon as possible and we will do everything we can to make sure your order gets to the right place.

What countries do you ship to?

We currently ship anywhere within the European Union. If you live in Switzerland or anywhere else outside the EU, please reach out to us as we are happy to ship to you however import fees and shipping fees vary.

How much are shipping costs?

Within Germany: Free shipping on orders over 15€! | 2.90€ for orders under 15€. Outside Germany: Free shipping on orders over 50€! | 3.90€ for orders under 50€.

How long does shipping take?

Orders are usually shipped within 24h of purchase. Within Germany: You can expect a delivery in 1-2 business days. Outside Germany: You can expect a delivery in 3-7 business days.

What shipping company do you use?

We use the Deutsche Post, DHL or Hermes.

returns

What is your return or exchange policy?

You may make a return or exchange within 30 days of purchase.

How do I return/exchange an item?

You can return the goods within one month of receipt. The costs for the return have to payed by you. To return or exchange an item, please follow the steps in the link below. Please understand that we cannot make refunds if shipments are lost without tracking. Once we have received your return, we will review it and arrange for the refund to be made. We will immediately refund all payments we have received from you, including delivery charges. We will endeavor to process all returns as quickly as possible.

Learn More

payments

What methods of payment do you accept?

We currently accept payments via PayPal, wire transfer or cash on in person pick ups. Shipments are made as soon as we received your payment. PayPal payments are verified immediately but please note wire transfers usually take 2-3 business days. Wire transfers should take place within 10 days – otherwise, we will have to cancel your order.

What currency do you accept for payments?

All prices are stated in Euros including VAT of 19%.

Do you offer special deals for large or bulk orders?

Are you a surf club, shop/retailer, or group of friends looking to make a larger order? Please contact us for more information about discounts or deals on larger orders!

Stay in touch with all the

latest news and products!

logo